Privacy policy

This Privacy Policy describes how Lola’s Gift Shop collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you visit our website or place an order, we may collect certain information from you, including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • Order information and personalisation details
  • Device information (such as IP address, browser type, and cookies)

This information is collected when you:

  • Place an order
  • Contact us
  • Sign up for updates or newsletters
  • Browse our website

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Provide personalised products
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and maintain security

We only use your personal information for legitimate business purposes.

Sharing Your Information

We only share your information with trusted third parties necessary to operate our business, including:

  • Shopify (our ecommerce platform)
  • Payment providers to process payments
  • Shipping carriers to deliver your orders

These companies only receive the information necessary to perform their services.

We do not sell, rent, or trade your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how customers use our site.

Cookies may collect information such as:

  • Pages visited
  • Time spent on the website
  • Products viewed

You can disable cookies through your browser settings if you prefer.

Data Security

We take reasonable precautions to protect your personal information and follow industry best practices to ensure your data is not lost, misused, accessed, disclosed, altered, or destroyed.

Payment information is processed securely through Shopify and its payment providers.

Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications

To make a request, please contact us using the details below.

Data Retention

We retain your information for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our policies.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: Lolaslgs78@gmail.com